Software Maintenance & IT Support
Ensure your digital solution provides non-stop value and set the course for future growth.
Why is software maintenance & IT Support important for your business?
Ensure the IT infrastructure operates efficiently, reducing the likelihood of system failures. And in case any technical issues arise, rest assured they will be resolved swiftly. Proactively addressing disruptions provides a guarantee that the system functions as intended.
In the ever-changing digital world, cybersecurity becomes even more sophisticated. Protect sensitive data and company reputation by keeping your software product up-to-date with security patches, as well as troubleshooting existing problems.
Bugs or errors are inevitable in software development, even though we handle its execution with extreme care and attention to detail. To ensure that your application runs smoothly and simply stands the test of time, IT Support specialists come to the rescue!
Responsive help desk services enhance user satisfaction, fostering a positive image of a company as reliable and attentive. After all, better user experience not only leads to increased productivity but also boosts conversion rates.
Keep your business on track and ensure continuous operations, minimizing overall costs associated with potential system failures. Ongoing IT supporst saves time and resources that could otherwise be wasted during downtime.
To remain competitive in the fast-paced world of changing business needs and technological advancements, software mainenance becomes essential. Proactively enhancing system capabilities extends the lifespan of your software solution.
Mateusz Janowicz
DevOps & IT Support Specialist
What’s the difference?
Balanced visual identity and UX/UI for a forest management web app
After the success of BZB UAS’ Planner app, we were excited to work with them once again on another project – eForest. To capture eForest's unique value proposition, which perfectly balances technology and nature, we designed its visual identity, featuring a logo, colour palette and typography.
Afterwards, we also handled UX/UI design for this cutting-edge web app. As that revolutionizes forest management through AI solutions, we strived to communicate its distinctive functionalities to target users (foresters) through an effective landing page.
FAQs answered by our expert
What types of software problems are covered by IT support service?
Our IT support service addresses a broad spectrum of software problems, ranging from general installation and configuration issues to overall software performance. We aim to cater to various needs, ensuring comprehensive assistance for our clients.
How quickly can I expect a response when I submit a support request for an issue?
The response time for our IT support services is specified in the contract and varies among clients. When addressing response time, there’s a distinction between problem acceptance and resolution delivery. During working hours, a ticket can be addressed within 30 minutes or even faster. For weekend services, our availability extends round the clock, with tickets addressed as promptly as possible to reassure the client that we are actively resolving the issue. The resolution time depends on the specific problem, but our response is consistently swift.
What’s included in the software maintenance service?
Our software maintenance service encompasses regular software updates, bug fixes, and monitoring and response to potential security threats. We prioritize maintaining the software in optimal condition, ensuring stability and security for the users.
How often will our software be updated, and will we be notified in advance?
We regularly update our software to introduce the latest features, patches, and security enhancements. Regarding notifications, we make an effort to inform our customers in advance, allowing them to smoothly adapt to changes and prevent potential disruptions in performance.
Do I need to pay extra for software maintenance and IT support services?
Maintenance and IT support form an integral component of our software development services and are included in the overall fee structure. This service provides customers not only with access to news and updates but also with technical support, contributing to the stability and performance of their systems. The true value of this service is in providing peace of mind, assuring customers that our team is readily available to assist whenever needed.
